Shipping & Delivery

  • Do you ship internationally?

    No, due to high costs associated with shipping and customs clearance. We no longer offer international shipping. We are looking into possible opening this option up in the future. Please feel free to leave your information so that we can measure demand and be sure to reach out to you once we do s...
  • Do you ship to a P.O. Box?

    No we do not
  • Do you ship to Canada?

    Due to high costs associated with shipping and customs clearance we currently do not offer shipping to Canada. We are looking at the possibility of having this option available again. So please leave us as much information as possible so that we may further look into it and contact you with updat...
  • How can I track my package?

    There are three (3) ways to check the tracking information available for your package: 1. Click here to track your package via the Zocalo Foods Website (you must enter your Order Number and Email Address). 2. In your Shipping Confirmation email, you'll receive a link to your tracking informatio...
  • How much does shipping cost?

    All shipping costs are calculated by UPS or USPS and is based on the total weight of your order, destination and the selected shipping method. You can check estimated shipping charges before your check out on product page and on the cart page.
  • I never got a shipping confirmation/ tracking email

    Please allow 1-2 business days (excluding weekends and holidays) for your order to process. If after this time you still have not received a shipping confirmation email, it could mean that your payment was delayed, therefore delaying your shipment, or we might have the wrong email on file. Either...
  • When can I expect my order to arrive?

    ZocaloFoods.com processes most orders within 24-48 business hours of confirmation of order. You should expect to receive your order anywhere from 2-5 business days after we have sent you a shipment confirmation e-mail. Heavy items may take longer as these are shipped via UPS to ensure your order ...
  • Where does Zocalo Foods ship?

    Zocalo Foods ships anywhere in the U.S including Hawaii, Alaska and APO/FPO.
  • Which shipping companies do you use?

    Orders within the continental U.S will ship via USPS Priority Mail, UPS, or FedEx from our facility in New York. Majority of orders will arrive within 2-3 business days after you receive your shipment confirmation email. For heavy orders, they will be shipped UPS or FedEx ground and can take up t...